About the spa

Hours of Service

Changing room facilities, Whirlpool, Sauna, Fitness Centre and Indoor pool*
Monday to Saturday 6.00 am to 10.00 pm
Sundays and Holidays 8.00 am to 10.00 pm
* Indoor pool closes at 9.00 pm every day

Spa treatments

9.00 am to 10.00 pm (last appointment will be taken at 8.30 pm)

Appointments

Please book your appointment with at least 2 hours anticipation in order to ensure availability.

Advance reservations are strongly recommended – please contact the hotel concierge to request a treatment. Prices are subject to change without prior notification.

We recommend you to arrive with at least 15 minutes prior to your appointment so you may begin to prepare for your Ahín Wellness & Spa journey. In order to confirm your appointment, a valid credit card number will be required at the time of booking.

Cancellation

Cancellations with less than 8 hours notice will result in a 100% charges cancellation fee. Re – schedules will be accepted up to 4 hours before starting time without any charge.

Late arrivals will result in a shortened appointment. Failure to keep a scheduled appointment (no-show) will result in a 100% charges cancellation fee of the reserved service.

Therapists

You may request a male or female therapist, however, we cannot guarantee the availability of any particular therapist. All of our therapists are properly trained to ensure your comfort at all times.

Special Needs

Please advice upon booking of any allergies, ailments or disabilities, especially if you have high blood pressure. If you are pregnant, please note that we only offer some of our facial and body treatments.

Spa Attire

Ahín Wellness & Spa will provide you with robe and slippers for your comfort. Lockers will be available for your personal belongings. Ahín Wellness & Spa is not responsible for any lost or misplaced item. We encourage the use of your in-room safe deposit box.

Spa Environment

At Ahín Wellness & Spa, we strive to provide you with the most relaxing and soothing spa experience from the moment you arrive to the moment you leave. We kindly ask you to turn off your cell phone during your Ahín Wellness & Spa journey.

Spa Protocol

For your comfort, we ask that you shower prior to any body service and before using the pool. Also, please allow enough time to cool down after using the sauna or pool. Smoking and alcohol beverages are not allowed in our facilities.

Adult Facility

Our massage offer is exclusive for adults older than 16 years. Please consult the service conditions for customers younger than 18 years.
We do offer facial and body treatment for people between 14 and 16 years only with the presence of a responsible adult in the Spa Suite.

Gratuities

Are up to your own discretion, in order to make your stay as comfortable as possible.